What could be the result of creditors encouraging online account access?

Encouraging online account access allows creditors to significantly reduce postal costs. When customers can access their account information online, creditors no longer need to send paper statements, letters, or other communication through the mail. This digital shift eliminates the costs associated with printing and postage, leading to overall savings for financial institutions. Additionally, online access can streamline operations and reduce the need for customer service related to mailed statements or inquiries, further contributing to lower costs.

In contrast, while increased interest rates may be influenced by other factors, they are not directly tied to the encouragement of online access. Similarly, while online access could potentially lead to higher transaction volumes as customers become more engaged, that is not a guaranteed outcome. Increased statement volume would also be unlikely, as online access typically reduces the need for physical statements. Thus, the move to online account management primarily focuses on efficiency and cost-cutting, making reduced postal costs the logical outcome.